Here are some of the most commonly asked questions, relating to: (1) Order & Delivery; (2) Returns & Exchanges; (3) Jewellery Care & Warranty (4) Retail Store; (5) Payment Enquiries; (6) Product Enquiries (7) About Tessellate.Co; & (8) Terms of Use. For any other queries, feel free to email us at ask.tessellate@gmail.com.
For ORDER & DELIVERY, click HERE.
For RETURNS & EXCHANGES, click HERE.
For JEWELLERY CARE & WARRANTY, click HERE.
RETAIL STORE
Where is your store & what are the operating hours?
PAYMENT ENQUIRIES
What payment methods do you accept?
What currencies do you accept?
PRODUCT ENQUIRIES
What is 925 Silver/Sterling Silver?
925 Silver or Sterling Silver is an alloy made from 92.5 percent silver and 7.5 percent other metals. Most of the time, copper metal is used to strengthen the alloy.
Both silver & copper metals are great because they are hypoallergenic, which means they are unlikely to cause an allergic reaction to the skin.
What causes skin sensitivity?
When most people have allergies to metal, it’s because of nickel. Cheap silver-tone jewellery in the market that claim to be 'silver' or 'silver-filled' may contain nickel or other inexpensive metals which are non-hypoallergenic.
That's why Tessellate.Co products use only 925 Silver or Gold — both high-quality hypoallergenic materials with great shine & durability.
ABOUT TESSELLATE.CO
How can I contact you?
To contact us, you can email us at ask.tessellate@gmail.com or WhatsApp us at +65 8751 2335 and we will get back to you within 48 hours, excluding public holidays & weekends.
What are your social media pages?
Tell me more about Tessellate.Co.
Tessellate is a Singapore-based jewellery label founded in 2014. The way we differentiate ourselves from other brands is by only using natural gemstones of the highest quality, as well as long-lasting 925 silver & gold in our jewellery. Tessellate is strongly guided by values of beauty in simplicity, sustainability & women empowerment. You can learn more about us here & by following us on our Instagram page @tessellate.co.
Tell me more about your partnership with Fior Di Loto.
Since the founding of the brand in 2014, Tessellate.Co has been rooted in the values of women empowerment. As a brand, we have been sponsoring the education of 3 girls in India by partnering with Fior Di Loto, a foundation that works towards making education possible for women & girls in India. We’re happy that our customers get to join us in our efforts on this cause while bringing home jewellery that they love. You may read more about our partnership here & here.
Tell me more about your efforts on sustainability.
Tell me more about your partnership with Terrapass.
We are partnering with Terrapass to offset the carbon emissions from our business. First, we measure the carbon emissions for each order. Then we proceed to purchase the equivalent amount of carbon credits from Terrapass. These credits go towards supporting certified climate action projects, such as methane capture projects that directly reduce greenhouse gases released in the atmosphere.
TERMS OF USE