FAQs

Here are some of the most commonly asked questions, relating to: (1) Order & Delivery; (2) Returns & Exchanges; (3) Jewellery Care & Warranty (4) Retail Store; (5) Payment Enquiries; (6) Product Enquiries (7) About Tessellate.Co; & (8) Terms of Use. For any other queries, feel free to email us at ask.tessellate@gmail.com.

For ORDER & DELIVERY, click HERE.

For RETURNS & EXCHANGES, click HERE.

For JEWELLERY CARE & WARRANTY, click HERE.

RETAIL STORE

Where is your store & what are the operating hours?

We're located at #02-14 Wheelock Place, 501 Orchard Road, Singapore 238880. The nearest MRT is Orchard Station.

Operating hours are daily between 11.30am - 8pm. Do note that our staff breaks are usually between 2.30 - 4.30 pm. Alternatively, you may inform us at least a day before coming by to confirm your timing or book a slot here for jewellery repairs, cleaning or queries.

PAYMENT ENQUIRIES

What payment methods do you accept?

For online orders, we accept debit/credit card payment via Visa, Mastercard, American Express, PayNow, GrabPay and Rely.

Rely is a Buy Now, Pay Later option that allows you to pay for your purchase in 4 interest-free payments, due every two weeks. Find out morehere.

Alternatively, Domestic (Singapore) customers may make payment via:

PayNow to UEN 201827613R; or
Bank Transfer: OCBC 712858687001

Please transfer the exact amount and emailask.tessellate@gmail.comwith the product name, transaction information and picture of the receipt within 24hrs. Failure to do so will result in orders being cancelled with or without prior notice.

Should you meet with any difficulties with payment, please email ask.tessellate@gmail.com and we will assist you ASAP.

What currencies do you accept?

All final purchases are charged in SGD and Your Bank / Our Third Party Provider (i.e. Paypal / 2Checkout) will determine the exact and final exchange rate that you will be charged.

However, you may change the default currency (SGD) by clicking on the upper right corner of our website to display prices in other currencies (i.e. USD, CAD, AUD, GBP, EUR, JPY) to get an estimate of the price you will be charged.

If your preferred currency is not available on the list, please use Currency Converter for a rough gauge of the current exchange rate.

PRODUCT ENQUIRIES

What is 925 Silver/Sterling Silver?

925 Silver or Sterling Silver is an alloy made from 92.5 percent silver and 7.5 percent other metals. Most of the time, copper metal is used to strengthen the alloy.

Both silver & copper metals are great because they are hypoallergenic, which means they are unlikely to cause an allergic reaction to the skin.

What causes skin sensitivity?

When most people have allergies to metal, it’s because of nickel. Cheap silver-tone jewellery in the market that claim to be 'silver' or 'silver-filled' may contain nickel or other inexpensive metals which are non-hypoallergenic.

That's why Tessellate.Co products use only 925 Silver or Gold — both high-quality hypoallergenic materials with great shine & durability.

ABOUT TESSELLATE.CO

How can I contact you?

To contact us, you can email us at ask.tessellate@gmail.com or WhatsApp us at +65 8751 2335 and we will get back to you within 48 hours, excluding public holidays & weekends.

What are your social media pages?

Check out our Instagram at @tessellate.co for timely updates of new releases & exclusive promotions. Here’s our Facebook page too!

Tell me more about Tessellate.Co.

Tessellate is a Singapore-based jewellery label founded in 2014. The way we differentiate ourselves from other brands is by only using natural gemstones of the highest quality, as well as long-lasting 925 silver & gold in our jewellery. Tessellate is strongly guided by values of beauty in simplicity, sustainability & women empowerment. You can learn more about us here & by following us on our Instagram page @tessellate.co.

Tell me more about your partnership with Fior Di Loto.

Since the founding of the brand in 2014, Tessellate.Co has been rooted in the values of women empowerment. As a brand, we have been sponsoring the education of 3 girls in India by partnering with Fior Di Loto, a foundation that works towards making education possible for women & girls in India. We’re happy that our customers get to join us in our efforts on this cause while bringing home jewellery that they love. You may read more about our partnership here & here.

Tell me more about your efforts on sustainability.

We have made significant changes to our business on the sustainability front, such as pledging to achieve net-zero emissions & adopting the approach of slow fashion.

First, we offset the emissions of every order by purchasing equivalent carbon credits that go towards supporting climate action projects. Second, we are doing away with frequent product releases & are now focused on our classic pieces, which would be the mainstays of the brand. Even with capsule collections that are released every quarter, we produce in limited quantities to reduce potential wastage. Nevertheless, we are still a work in progress & are actively finding ways to improve. You may read more here.

Tell me more about your partnership with Terrapass.

We are partnering with Terrapass to offset the carbon emissions from our business. First, we measure the carbon emissions for each order. Then we proceed to purchase the equivalent amount of carbon credits from Terrapass. These credits go towards supporting certified climate action projects, such as methane capture projects that directly reduce greenhouse gases released in the atmosphere.

TERMS OF USE

Your usage of this site constitutes your agreement to follow and be bound by Tessellate.Co's Terms of Use, and by all information stated on this website.

All images and intellectual property of Tessellate.Co are not to be replicated in any manner.

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