How do I add a comment before checkout?
If you’d like to add a personalised message / comment, you may do so by hovering over the mini cart button on the top right hand corner. A mini cart should appear with a note box that allows you to leave a comment.
How do I check the status of my order?
Upon a successful order and payment, you will receive a confirmation email. Once the item is shipped, you will receive an email alert with the tracking number (if it applies).
Normal mail does not have any tracking capabilities. Registered mail can be tracked below by inputing the tracking number received via email into the SingPost website here
or visiting https://www.singpost.com/track-items
Can I cancel my order or change the details?
Unfortunately, we do not do cancellations once payment has gone through. Items can be exchanged for refunded for store credits.
For any changes to an order (due to mistaken item), as long as we have not shipped it out, we will try our best to assist. Email us at firstname.lastname@example.org
DELIVERY / SHIPPING ENQUIRIES
How much are the shipping costs?
Tessellate.Co offers FREE worldwide delivery for all orders. There are 2 types of delivery - normal mail and registered mail.
Free for Worldwide orders
This method offers no tracking service and Tessellate.Co will not be held responsible for any loss of items. If you'd like to track your parcel, kindly opt for the following option.
Free only for orders above $50 (Please opt for this option at checkout)
For orders below $50, Registered mail is available at an extra cost of $2.90.
You may track the status of your parcel here.
For international orders, once the parcel reaches your designated country, you will have to check with your local post office regarding the status of the parcel as it is the local courier's responsibility to update the parcel status.
How long does delivery take?
All parcels are sent out within 1 - 4 working days (Excluding weekends and Public Holidays) from the time of order.
Local Delivery (Singapore) takes 2-3 Working days, some times up to 5 Working Days if Singpost faces high volume.
International Orders takes approximately 5-20 Days. In rare cases, parcels may be delayed for up to 4 weeks, due to customs processing as well as Peak Season delivery delays.
We recommend placing your order 2-3 weeks ahead of Festive Seasons to avoid any delivery delays and disappointment.
How does “Pick Up in Store” work?
For customers who want a quicker way to receive their online orders, they can select this option to pick up their orders in-store.
From the time of order, your parcel will be ready for collection at our store in Wheelock Place after 2 hours
processing time. Please collect your parcel within 30 days from the date of purchase. You may book a slot for collection here
. Store address: Wheelock Place #02-14
What if I forget to collect my order?
We help to keep all self-collection parcels at our store for 30 days after the date of purchase. However, orders that are not picked up during this period would no longer be covered under our warranty. Tessellate.Co reserves the right to reclaim or dispose of the product without any refunds for customers after 3 months.
What if there’s nobody at home to receive the order?
It is perfectly okay as we utilise SingPost SmartPac delivery service to send out all orders to letterboxes.
Any way for me to expedite the shipping?
Unfortunately, we currently do not offer any courier delivery. Instead, you may make your purchase online and collect it at our store in Wheelock Place (Please opt for this option at checkout). Your order will be ready for collection within 2 hours. Store address: Wheelock Place #02-14
If you'd like to request for expedited shipping, you may contact us via email to let us know your requests and we can try to arrange for grab delivery at your own cost.