DELIVERY AND RETURNS / T&Cs
Tessellate.Co offers FREE worldwide delivery for all orders. There are 2 types of delivery - normal mail and registered mail.
- Free for Worldwide orders
- This method offers no tracking service and Tessellate.Co will not be held responsible for any loss of items. If you'd like to track your parcel, kindly opt for the following option.
- Free only for orders above $50 (Please opt for this option at Checkout)
- For orders below $50, Registered mail is available at an extra cost of $2.90
- You may track the status of your parcel here.
- For international orders, once the parcel reaches your designated country, you will have to check with your local post office regarding the status of the parcel as it is the local courier's responsibility to update the parcel status.
- All parcels are sent out within 3 - 5 working days (Excluding weekends and Public Holidays) from the time of order.
- Local Delivery (Singapore) takes 2-5 Working Days
- International Orders takes approximately 5-20 Days
- In rare cases, parcels may be delayed for up to 6 weeks, due to customs processing as well as Peak Season delivery delays.
- We recommend placing your order 2-4 weeks ahead of Festive Seasons to avoid any delivery delays and disappointment.
EXCHANGE / RETURN
Shop without worries with our fuss-free return and exchange policy.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
You may Exchange or Refund ALL PURCHASES within:
- 14 days (for Singapore orders)
- 40 days (for international orders)
To facilitate a return / exchange, kindly drop us an email at firstname.lastname@example.org titled 'Exchange / Refund' and provide one of the following reasons and we will be happy to assist you.
1. Item Received is Damaged (We may require picture as proof)
2. Size does not fit
3. Others (Please specify)
Terms of Returns/ Exchanges
- All refunds will be made in the form Store Credits which have no expiry date.
- Do note that all exchanges are sent out via Normal Mail are Free of Charge.
- Should you wish for items to be shipped out via Registered mail, an additional 4 SGD will be required.
- You may also opt to make an exchange at our local events/ pop-ups.
TERMS & CONDITIONS
- Tessellate. Co will not entertain cancellation of orders once payment has been made.
- Tessellate.Co strives to represent all items are properly in pictures but slight difference in colour may occur as a result of different screen resolutions.
- With regards to gemstones, we seek your understanding in knowing that gemstones have slight variations in terms of markings or colour as they are natural, and that what makes every piece unique.
- All prices are shown on this website are stated in SGD (Singapore Dollar). You may click on the drop down list on the top left hand corner of our site to display prices in other currencies. However, kindly note that it is only an estimate.
- If your preferred currency is not available on the list, please use Currency Converter for a rough gauge of the current exchange rate.
- All final purchases are charged in SGD and Your Bank/ Our Third Party Provider (i.e. Paypal / 2Checkout) will determine the exact and final exchange rate that you will be charged.
Tessellate.Co accepts only Paypal/ 2Checkout payments for international orders. NO PayPal / 2checkout account is required to proceed with payment.
- Should you meet with any difficulties, please email email@example.com and we will assist you ASAP.
- Domestic (Singapore) customers may also make payment via Internet Banking/ ATM transfer to POSB Savings 249-20354-8.
- Please transfer the exact amount and reply the email with the transaction information and picture of the receipt within 24hrs. Failure to do so will result in orders being cancelled with or without prior notice.
Please note that items in your cart are not secured until you have successfully confirmed your order. As such, it is possible for items to sell out during the process.
All images and intellectual property of Tessellate.Co are not to be replicated in any manner.